Customer Support Representative Kelly Rentals Logo
Irving, TX
Essential Duties and Responsibilities:
The responsibility for a customer support level 1 Representative is as listed: answering incoming calls, responding to incoming emails, Creating quotes over the phone for customers, checking inventory, creating linen bins, updating customer invoices via calls, email, text, and live chat and other unlisted duties related to keeping the office clean, organize, planning 811 and missing linens list
Job Knowledge:
• Understands and adheres to all policy & procedures. Follows all safety standards.Work Quality • Understands the importance of and takes pride in the quality of their work. Has minimal errors on assigned routes, equipment is handled properly. Takes pride in their work. Initiative • Takes responsibility / ownership in their work Attendance / Punctuality • Arrives to work on time for all scheduled shifts. Communicates scheduling conflicts with supervisor. Dependability • Co-workers and supervisors can count on the employee to complete tasks and assist when needed.
Job Performance Standards:
The following is a comprehensive list of the specific criteria by which a person in this position will be measured and graded for their performance for the purposes of performance reviews, merit increases and incentive compensation.
Compsation and Benefits:
| Salary | $15 |
| Pay Frequency | Weekly After the First Week |
| Tips | Yes |
| Paid Time Off | After Probation |
| Healthcare Insurance | After Probation |
| Vision Insurance | After Probation |
| Life Insurance | After Probation |
| Dental Insurance | After Probation |